Follow the CRM route, Customer delight is the key to enhance revenue

Ability to build strong customer relationship

THERE are a number of potential benefits in following the CRM (Customer Relationship Management) route. These are increased automation facilities, better use of existing resources, better quality of information, faster response time, improved customer targeting, better customer retention and increases sales.


The CRM application enhances the company's 'front office', focusing on sales, marketing and customer service. However, in order to be truly successful CRM must be seen as a combination of people processes and system rather than as a narrowly defined IT application. CRM is one piece of the new wave of ERP that focuses on outward facing processes, tying them together with the inside-the-enterprise transaction processing engine of the original ERP systems.http://eresourceerp.com/Customer-Relationship-Management.html


With the popularity of the Web and Web-based business, companies operating in a mass production world were able to truly personalize relationships with customers. The ability to build strong relationships with customers is causing renewed efforts among businesses to achieve lifetime value from current customers and to put strategic plans in place to go after lifetime value for new customers in new markets.


Companies are increasingly waking up to the fact that they can create new value by working creatively with business partners in the distribution chain and with consumers to reduce costs and cycle times of products, and to provide better order tracking information to customers.

Research has shown that only happy and satisfied customers are truly loyal and loyal customers keep coming back. Using information technology (IT), nimble companies can strengthen customer relationships by integrating sales, product configuration, planning and design processes with customers through existing and new channels.


Typically, a company has a set of preferred customers but welcomes orders from any qualified buyer. Since the industrial revolution companies have viewed orders as nothing more than a demand for their product or service. As the source of revenue, customers are treated with respect in hopes of getting repeat business.

In the world of eBusiness, companies can replicate the personal customer relationship that existed prior to mass markets by using knowledge of the customer to personalize customer service while continuing to sell standard products.


For more information kindly visit : http://eresourceerp.com/follow-the-CRM-route.html

Or Contact us at:

TMA House, 1st Floor,
Road No 16, Plot No. 6,
Wagle Industrial Estate,
Thane (West) 400 604, Maharashtra

Phone:

+91 22 25827692
+91 22 25828775
+91 22 65130234
+91 22 41118000 / 8049 (50 lines)

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Please visit our blog at: http://eresourceerp-eresourceerp.blogspot.com/

Integral to the achievement of process improvement

Plant Maintenance in eresource ERP: A module to support operational needs

THE Plant and Machine Maintenance module in eresource ERP provides an integrated solution for supporting the operational needs of an enterprise-wide system. The module includes an entire family of products covering all aspects of plant/machine maintenance and becomes integral to the achievement of process improvement.

Eresource ERP Plant & Machine Maintenance module supports various options for structuring technical systems with its object, type and function-related views, and enables flexible navigation. Data concerning the planning processing and history of maintenance tasks is documented in the system and complies with business verification requirements. http://eresourceerp.com/Pharma-Plant-Maintenance.html

All maintenance tasks such as inspection, servicing and repair activities are saved in a historical database. In addition to standard indicators, diverse analysis options are also available in the system for evaluating this data.

Plant and Machine Maintenance module provides you with technical and business reports and various presentation options, according to the criteria used: for example organizational unit, location, execution period for tasks, or system manufacturer. This information helps you to reduce the duration and costs of plant down times as a result of damage and to recognize possible weak points within your technical system in good time.

It also forms the basis for defining an optimum maintenance strategy in the sense of 'Total Productive Maintenance (TPM) or risk-optimized maintenance.

The major sub-systems of eresource ERP Plant & Machine Maintenance module are:


•Breakdown Repair Log
•Equipment Master Register
•Machine Breakdown Log
•Maintenance Type1
•Man Power for Machine Details
•Preventive Maintenance Record
•Spare Part Installation Log

For more information kindly visit : http://eresourceerp.com/Plant-Maintenance-module.html

Or Contact us at:

TMA House, 1st Floor,
Road No 16, Plot No. 6,
Wagle Industrial Estate,
Thane (West) 400 604, Maharashtra

Phone:

+91 22 25827692
+91 22 25828775
+91 22 65130234
+91 22 41118000 / 8049 (50 lines)

Follow us on twitter: http://twitter.com/erperesource
Please visit our blog at: http://eresourceerp-eresourceerp.blogspot.com/