The major characteristics of Business Process Re-engineering (BPR) are cross-functional orientation, process innovation, and customer-focus, clean slate and radical change in the organization's business process by using Enterprise Resource Planning (ERP) systems.
Innovations and major improvements in the performance of business processes are difficult to achieve without leveraging the potential of ERP. Most of the business processes are developed before modern computers and communication technologies existed. ERP and BRP go hand in hand. Therefore, it is recommended that ERP should be used to innovate the business processes and not just automate.
ERP can be used not only to automate transactional and laborious business processes but also to redesign the work management systems in an organization. ERP improves coordination and information access across organizational units, thereby allowing for more effective management of task interdependence.
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CRM can be described as the development and implementation of a strategy for handling interactions with past, existing or future customer.CRM normally consists of sales force automation, marketing automation and customer support. As part of ERP, CRM is one of the ERP pillar.
Thanks for such a nice blog on difference between erp and crm...