By implementing this module the customer is supported by round-the-clock service by us. This feature facilitates all necessary information and solutions the customers required to help themselves, anytime and anywhere.
The customer can log the support call; these calls can be assigned to the respective site engineers. The site engineers view all calls allotted them. After the call is attended and addressed, ability for site engineers to capture the call information available in this module.
Furthermore, customer can view this product information, support agreement and support call status. Any spare part required for this call can be requested by the site engineer. The service management module also allows creating service invoice and spare part invoice.